FAQ
Product & Quality
What are the phone cases made of?
Our cases are made from a durable hybrid of TPU (shock-absorbing) and PC (hard outer shell), designed to combine protection with a sleek, elevated look.
Are the cases protective?
Yes — our cases are designed for everyday protection, helping to absorb impact and protect your phone from drops and scratches. Raised edges provide extra protection for your screen and camera.
What finish do the cases have?
Our cases are available in a smooth glossy or soft matte finish, depending on the design.
Compatibility
Which phone models do you support?
We currently offer cases for multiple iPhone models. You can find all available options directly on each product page.
Are the cases MagSafe compatible?
Some designs may support MagSafe functionality. Please check the product description for details.
Shipping & Orders
How long does shipping take?
Orders are processed within 2–4 business days. Shipping times vary depending on your location, but typically take 7–12 business days.
Do you ship internationally?
We currently ship within the European Union and the UK to ensure reliable delivery times and the best possible service.
Returns & Support
Can I return my order?
Yes — returns are accepted within 14 days of delivery, as long as the item is unused and in its original condition.
What if my item arrives damaged or incorrect?
If there’s an issue with your order, please contact us within 7 days of delivery and we’ll make it right.
About CloudLueur
What makes CloudLueur different?
CloudLueur is more than a phone case — it’s a statement.
Every design is created to reflect your mood, your aesthetic, and your individuality — because your phone deserves to dress up too.
💌 Still have questions?
Contact us anytime at hello@cloudlueur.com
or message us on Instagram @cloudlueur