Returns & Shipping

Your happiness matters to us. If something isn’t quite right, don’t worry:

• Returns: We accept returns within 14 days of delivery (items must be unused and in original packaging).

• Exchanges: Need a different size or design? We’re happy to help with exchanges when stock is available.

• Refunds: Once we receive your return, your refund will be processed back to your original payment method.

To start a return, just reach out to us at hello@cloudlueur.com with your order number.

We want you to enjoy your new CloudLueur case as soon as possible!

Shipping Rates

Germany 🇩🇪

• Standard Shipping: 4,99€

• Estimated delivery: 5–8 business days

European Union 🇪🇺

• Standard Shipping: 6,99€

• Estimated delivery: 7–12 business days

United Kingdom 🇬🇧

• Standard Shipping: 8,99€

• Estimated delivery: 7–14 business days

Please note: UK orders may be subject to customs or import fees depending on local regulations.

Processing Time

Orders are carefully processed within 3–7 business days before shipment.

Tracking

Once your order has shipped, you’ll receive a tracking link via email so you can follow your CloudLueur package every step of the way.

Please note: Shipping times may vary during holidays or high-demand periods.